Frequently Asked Questions
- When is Patients First Medical Clinic open?
Monday - Friday: 8.00am - 8.00pm
Saturday: 10.00am - 6.00pm
Sunday: 12.00pm - 6.00pm
- Does the clinic accept new Medicare patients?
We currently are not accepting new patients with Medicare at this time. We are happy to provide a list of current practices accepting patients with Medicare.
Please feel free to call our office during normal business hours. (907)333-7425 (SICK)
- What should I bring to my appointment?
Please bring:
• Insurance cards and medical coupons (if any)
• A list of current medications
• Payment for your visit such as a co-pay or deductible
• Your current address and phone number and email address
• Previous medical records and immunization records or a list of previous providers seen with the address and phone number
• Any additional paperwork or forms for your provider
- What if I am late or miss my appointment?
If you are late to your appointment, we will do our best to see you, but scheduled patients take priority. You will be considered a “walk in” patient and will be seen in between patients with appointments.
If you have many health issues, you may be asked to reschedule.
If you cannot make it to your appointment, please call and cancel at least 24 hours ahead of time. This lets us use the appointment for another patient.
If you call in with less than 24 hours’ notice you will be notified of our cancellation policy.
If you do not cancel your appointment and do not come to the clinic, you will be marked as a “No-Show.”
- How do I get my prescriptions refilled?
Please call the pharmacy that originally filled the prescription and ask them for a refill. Most pharmacies have the ability to do this via an automatic system. If there are no refills remaining, the pharmacy will usually notify the clinic and send a request to the provider. If it is more than a year since your last appointment or health visit, you may be required to make an appointment to be seen first.
- How do I obtain my medical records?
Fill out a release of medical records, sign it and mail it to the clinic or you can drop it by during business hours. The clinic policy is to turn the requests around in three business days. A request for several years of medical records may take more time.
You can find the medical release form here: Click Here
- Who do I contact for questions about my bill or insurance?
Contact Laura by phone at 907-350-7572
M-F 8:00 to 4:00 PM AST
email: lmartin@patientsfirstmedicalclinic.com
- What types of wellness exams are done at your clinic?
Wellness exams are available for adults, teens and children. A wellness exam is a comprehensive exam and is usually covered 100% by insurance once a year. Most preventative health lab work and vaccinations are also covered by insurance at the time of the exam. When wellness exams are done for children and teens , we can also complete the forms required to play sports as a part of this exam.
You can find the patient forms here: Click Here
- Do you do Sports Physicals?
Sports physicals are exams to verify your child is in good condition to join a specific sport or activity. Sports physicals are required only for children who are 19 years old and younger and attend local schools.
Click here for the Anchorage School District sports physical form
Please keep in mind that a sports physical is different than a well child or teen health physical, because it does not include prevention or screening tests than are required for early disease diagnosis. No appointment is required for a sports physical. However, they are done on a cash only basis and not covered by Medicaid and most insurance. Our clinic will not bill insurance for sports physical.
- Do you do physical exams for medical clearance for work, surgery or to drive a commercial vehicle?
We are Federal Motor Carrier Safety Administration (FMCSA) certified medical examiners to provide your physicals for your DOT/CDL.
Medical clearance physicals are exams required for CDL, employment or surgical clearance. They allow you to drive a commercial vehicle, perform manual work or allow you to undergo surgery.
These exams do not involve disease prevention, detection or screening, unless the patient requests a more in-depth examination, or it is indicated. Medical clearance physicals are not covered by insurances, unless it is for pre-operative purposes.
For pre-operative exams, our office will bill your insurance as a comprehensive exam due to its complexity and diagnostic screening.